Jira Service Desk

Jira Service Desk

Featured integrations

Jira Service Desk Integration

When you connect Jira Service Desk and Tines you empower new forms of automation and enrichment for Jira issues and updates. By creating fully automated workflows that embrace multiple data sources you can enhance not just your work, but your focus and effectiveness. You can simply and easily evolve your actions and responses to a varierty of workflows without requiring any app development. As your situational awareness or customer needs change so too can your automations, rapidly.

Use Cases

De-duplicate events or alerts before issue creation::Standardize and unify issue creation for consistency::Enrich issues with Threat Intelligence before assignment::Assign the correct priority based upon enrichment checks::Search and auto-link previous issues as sub-issues for context::Utilize prompts for password resets or endpoint isolation::Automatically link related issues

Tines is built on stories. If you can tell the story of your current process (or a desired workflow) Tines can automate it. Using simple building blocks, any team member can build a Tines story across their teams, platforms, or business units. You can even chain stories together (using sub-stories) to build more complex modular and reusable workflows.

Start with the low-hanging fruit and then work your way up the tree! Which manual tasks, runbooks, playbooks, or SOPs do you or your team spend the most time on?

Agents and Actions

Just a sample of some of the prebuilt triggers, transforms, and actions ✓

Docs and Tutorials

Jira + API

Jira Service Desk is a flexible, collaborative ITSM solution built for rapid service delivery. It enables you to provide IT service and support without the cost and complexity of traditional ITSM(IT Service Management) solutions. By bringing development, operations, and support teams together using a common platform it speeds service requests through to changes and releases.

You can leverage turn-key Tines agents with Jira and begin automating 'out-of-the-box'. We recommend creating dedicated Jira API keys for use with Tines to ensure separation of duty

Visit Jira Service Desk Docs ( https://confluence.atlassian.com/servicedesk ) or check out the Jira Service Desk API ( https://developer.atlassian.com/cloud/jira/service-desk/rest/ ) to see what endpoints you can access.

Tines + API

Tines is the automation engine for all your workflows. It enables you and your team to automate away manual tasks and create consistency with repeatable and reliable automated processes. With just a few simple building blocks you can rapidly automate a whole host of everyday tasks and workflows. Not only can you create your own agents but you benefit from the ongoing shared contributions of our analysts, engineers, and customers. Whether you leverage our prebuilt blocks or roll your own, it's simple to create actionable and repeatable outcomes that save you time and stress. This frees you up to work on more valuable and creative challenges. Tines is more than just a SoaR(Security Orchestration Automation and Response) platform or API tool, it's an engine that powers a whole range of processes, people, and workflows.

If there's an endpoint with an API, Tines can query it securely and correctly without using any apps, plugins, modules, or applets. As there is no need for coding or fragile scraping, Tines accelerates and empowers you to work smarter and more strategically. Irrespective of size or volume, it only takes minutes to leverage the Tines cloud. You can even deploy dedicated instances on your own infrastructure.

Escape from alert fatigue, standardize your workflows, and take back control by automating your processes, playbooks, and SOPs(Standard Operating Procedures) with simple drag-and-drop actions.

Visit Tines Docs for more information on agents, events, stories, credentials, globals, or administration. Even though you work from inside the graphical storyboarding tool, you can still access the Tines API if so desired for even deeper integrations.

You can also use powerful Liquid Templates and Filters throughout Tines (including in URLs, headers, credentials, or payloads).

Deep Dives

Check out the Tines Blog for more in-depth deep dives and novel uses.

More Help

If you have a question, comment, or suggestion just reach out!

Explore a quick workflow and begin your own automation story

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